Managing Expansion Change Case Study Example | Topics and Well Written Essays - 2500 words

Managing Expansion Change - Case Study Example A significant problem is that customers make regular complaints about service at the hotel. Moreover, the hotel has accrued significant debts, meaning that it has been operating below the break-even point. The aforementioned problems comprise part of what PDR Hotel & Resorts will inherit when it finally gets acquisition rights for Mortloch Hotel. To begin with, PDR Hotel & Resorts will have to make a turn around in the quality of services in order to boost customer confidence in the hotel. Secondly, PDR Hotel & Resorts will have to develop mechanisms to improve service delivery, among them deploying qualified personnel in the various departments who will embrace excellent human resource management skills. Thirdly, the group will have to focus on the customers' complaints and provide solutions since customers are the cornerstone of success of any business organization. Additionally, PDR Hotel & Resorts has to look into ways of solving any problems that arise due to debts. The significance of the above problems is that PDR Hotel & Resorts plans to buy Mortloch Hotel as part of its expansion programme, yet it is evident that the hotel currently has a clouded image. If the purchase is not critically appraised, PDR Hotel & Resorts may end up tarnishing its reputation in case the trend at the hotel continues even after the group acquires it. Therefore, when PDR Hotel & Resorts eventually acquires Mortloch Hotel, the group will have to prove indisputably that the hotel is in deed under new management, with new services that will leave customers craving to make subsequent visits. In order to facilitate an effective and problem-specific structure to increase revenue, it is imperative to improve quality and service while minimizing the running costs in order to eliminate debt. The theme of research on the process therefore lies around improving the customer base, staff management, service delivery, and ultimately, revenue collection and expenditure. There has to be a clear pattern of accountability in all departments in order to improve customer-staff relations. Additionally, the management has to work towards common objectives in order to improve service delivery and staff morale. Marchington and Wilkinson (2005) identified effective human resource management such employee participation as the best way to resuscitate a collapsing organization. This review presents the objectives of investing in Mortloch Hotel, the strategies to overhaul its management and limitations to the programme. Such strategies will include improvement of the hotel's facilities and staff training to boost service delivery. A review of ideas by other authors forms part of the discussion and analysis of ideas in this text. Objective of research As part of investment in an expansion programme that

Finance Essay Example | Topics and Well Written Essays - 2250 words - 2

Finance - Essay Example nt Australia Nominees 1,112,000 1.88% 11 Perth Investment Corp Limited 850,000 1.44% 12 12 Cogent Nominees Pty Ltd 817,834 1.38% 13 Spar Nominees Pty Ltd 767,889 1.30% 14 Passchendaele Ridge Pty Ltd 652,515 1.10% 15 Stewart, Brent Michael 350,000 0.59% 16 Back Veranda Pty Ltd 312,500 0.53% 17 Swanshore Enterprises Pty Ltd 311,000 0.53% 18 AMP Life Limited 275,494 0.47% 19 Minalti Pty Ltd 243,000 0.41% 20 Health Investment Nominees Pty Ltd 220,525 0.37% Total 50,018,389 84.65% Source: http://www.reuters.com/finance/stocks/companyOfficers? symbol=LWB.AX (accessed on 24.05.2011). Source: http://www.reuters.com/finance/stocks/companyOfficers? symbol=LWB.AX (accessed on 24.05.2011). (All the above details as on 30th June 2010) Financing proposed: This report is to find out if there is any possibility to provide $25 million by â€Å"Excel Bank† to â€Å"Little World Beverages.† Facility Type Overdraft and purchase of new land, buildings and brewing equipments Limit $25m Term Five Years Purpose The loan is being sought by the company for its ongoing expansion. The break up of the loan sought by the company is as follows: $16 million to replace their existing facilities $1 million overdraft facility $5 million to purchase new land and buildings $3 million to purchase new brewing equipment 2.0 Overview of Little World Beverages 2.1 Business Description Little World Beverages Limited (LWB) is a company which is based in Australia. The major functions of the Company are controlling brewing and packaging installations, selling draught and packaged beer and cider both at the national and international levels, and carrying on hospitality functions in Fremantle, Healesville and Melbourne. The portfolio of the Company is White Rabbit Brewery and White Rabbit ales. White Rabbit ales are taken from the malt components and their unique yeast energizing by the open fermentation procedure. LWB has its business operations in the United Kingdom, Singapore and New Zealan d. The subsidiaries of the Company as of June 30, 2010, include Little Creatures Brewing Pty Ltd, Little Green Steps Pty Ltd and Fremantle Harbour Properties Pty Ltd (http://markets.ft.com/tearsheets/business Profile.asp?s= LWB:ASX, accessed on 24.05.2011). 2.2 Recent Company History Little World Beverages, the listed beer makers at the back of the famous Little Creatures beers, improved profit by 35.4%. The company had made significant capital investments in breweries and hospitality so that a strong foundation can be created to develop the special beer brand. One of the fundamental capital expenditure projects settled through out the period was the building of a new brewery at the